At Homespurts, we are committed to ensuring your satisfaction with our home decor products. We understand that sometimes items may not meet your expectations, and we’re here to make the return and refund process as seamless as possible.

1. Eligibility for Returns:

• You may return a product within 30 days of receiving it.
• To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

2. Initiate the Return:

• To start the return process, please contact our Customer Support team at 8076434260
• Provide your order number and a brief description of the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization (RA) number.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
• Please pack the item securely and use a shipping method with tracking to ensure the safe return of the product.

4. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• If the item is in good condition and qualifies for a return, we will initiate a refund.
• Refunds will be processed to the original payment method, and it may take several business days for the funds to reflect in your account.

5. Non-Returnable Items:

• Personalized or custom-made items may not be eligible for returns, except in the case of defects or errors.
• Clearance or sale items are usually not eligible for returns.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our Customer Support team immediately. We will guide you on the return process and offer a replacement or refund.

7. Refund Amount:

• The refund amount will include the cost of the item and any applicable taxes.
• Shipping and handling charges are non-refundable unless the return is due to a product defect or an error on our part.

8. Exchange Policy:

• Unfortunately, we do not offer direct exchanges. You may return the item following our policy and place a new order for the replacement.

We are committed to ensuring that your shopping experience with Homespurts is enjoyable and hassle-free. If you have any questions or need further assistance, please don’t hesitate to reach out to our Customer Support team.